Return Policy

At Le Place Du Marché, every product is carefully curated to deliver unmatched quality, value, and style. While we are confident you’ll love your purchase, we understand that sometimes adjustments are necessary. This Return Policy outlines how we handle returns and exchanges to ensure your experience remains smooth and premium.

1. Eligibility for Returns

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, unworn, and in original packaging, with all tags intact.
  • For hygiene and safety reasons, certain categories (such as personal care items) may not be eligible for return unless defective.

2. How to Initiate a Return

  • To start a return, please reach out to our support team via the [Contact Page].
  • Provide your order number and reason for return.
  • Our team will respond within 24–48 hours with next steps and instructions.

3. Refunds

  • Approved returns will be refunded to the original payment method.
  • Refunds are processed after inspection of the returned item.
  • Depending on your bank, refunds may take 5–10 business days to appear.

4. Exchanges

  • If you’d prefer an exchange, we will work with you to replace your item with the same product or an alternative of equal value.
  • Exchanges are processed as quickly as possible once your return is received.

5. Shipping Costs for Returns

  • Customers are responsible for return shipping fees unless the item is defective or an error was made on our part.
  • In the case of defective or incorrect items, Le Place Du Marché will cover all related shipping costs.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us immediately.
  • We will prioritize your case, offering either a replacement or a full refund.

7. Non-Returnable Items

  • Some items, such as limited-edition products or intimate personal care goods, may be final sale and non-returnable.
  • These restrictions will be clearly noted on product pages.

8. Contact Us

For return requests or questions about eligibility, please contact us through our [Contact Page]. Our dedicated team responds quickly — typically within 24–48 hours.

 

At Le Place Du Marché, returns aren’t just transactions — they are part of the trust we build with our shoppers. Every policy reflects our mission: to provide a marketplace where customers feel secure, valued, and always part of the future of shopping.